and professionally to customer inquiries via Zendesk, Meta, and other platforms. - Identify and assess customer needs to provide... skills. - Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems. - Knowledge...
during Eastern Time (ET) business hours. Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce. BPO...
(Zendesk, Freshdesk, Salesforce Service Cloud, etc.). The ability to multitask, stay organized, and work effectively in a fast...
, and professionally. Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems. Identify...
Experience with Zendesk or Helpshift or other major customer support tools For more information, please see our Applicant...
with bilingual customer support is an advantage.Excellent written and verbal communication skills.Experience with Gorgias, Zendesk...
Experience reviewing chatbot, AI assistant, or automation performance. Familiarity with Helpshift, Zendesk, or other customer...
with bilingual customer support is an advantage.Excellent written and verbal communication skills.Experience with Gorgias, Zendesk...
(Advanced). CSS e.g: Zendesk or similar (Advanced). CRM e.g: Hubspot or similar (Intermediate). High level of quality...
(Zoho, Zendesk, Salesforce, Sugar CRM, Freshworks), phones (Twilio, Ring Central, Dialpad, Call Tracking Metrics, tollfree...