Time (ET) business hours Preferred Qualifications Experience with Zendesk, Freshdesk, Intercom, or Salesforce. BPO...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
. Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred). Intermediate knowledge of cloud-based...
questions through ticketing platforms (e.g., Zendesk, ServiceNow) The annual gross base salary range for this position is MXN...
Ability to perform root cause analysis on complex and less mature processes and services Proficient in CRM platforms (Zendesk...
of our tools for an amazing customer experience. Assess CX tools (e.g., Talkdesk QM, Zendesk, LMS) to identify opportunities.... Excellent computer literacy and typing skills. Experience using Zendesk or other customer relationship management platforms...
: You are technically competent at troubleshooting. Tools: Proven experience with ticketing systems (e.g., Jira, Zendesk, HubSpot...
, wireless and Bluetooth technologies Experience with Salesforce/Oracle/Zendesk support ticketing systems Knowledge of common...
at troubleshooting. Tools: Proven experience with ticketing systems (e.g., Jira, Zendesk, HubSpot) and an understanding of Support KPIs...
Zendesk processes. Learn Peek's rapidly evolving products;contribute suggestions from your built experience on updating... working within Zendesk or other support tooling Experience working with Salesforce, JIRA, Slack, and/or G-Suite...