to clients via phone, email, chat, or via client CRM software ie. Zendesk. Address customer inquiries, concerns, and issues...
, or another data visualization tool · Must have a general knowledge of support tooling systems (Zendesk, Twilio Flex, JIRA, Khoros...
) as needed Log customer complaints (CCAR’s) in Reliance Create Zendesk tickets to request additional addresses or contacts be added...
or the arts Experience supporting e-commerce or retail companies Familiarity with ZenDesk CRM platform Experience...
such as ServiceNow, JIRA, or Zendesk Understanding of ITSM reporting and metrics Lead and manage a team of professionals to achieve...
with customer service software like Salesforce Service Cloud, Zendesk, and Freshdesk. Technical Skills Skills Requirements... channels. Familiarity with ticketing systems such as Zendesk, ServiceNow, or Salesforce. Ability to troubleshoot technical...
. Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk. Collaborate...
and managing new clients in the iXLink system. They will also be responsible for daily support (via Zendesk ticketing system...
such as ServiceNow, JIRA, or Zendesk Understanding of ITSM reporting and metrics Nice-to-have skills Qualifications...
, change, problem, and service request processes Familiarity with service desk tools such as ServiceNow, JIRA, or Zendesk...