of our tools for an amazing customer experience. Assess CX tools (e.g., Talkdesk QM, Zendesk, LMS) to identify opportunities.... Excellent computer literacy and typing skills. Experience using Zendesk or other customer relationship management platforms...
, wireless and Bluetooth technologies Experience with Salesforce/Oracle/Zendesk support ticketing systems Knowledge of common...
at troubleshooting. Tools: Proven experience with ticketing systems (e.g., Jira, Zendesk, HubSpot) and an understanding of Support KPIs...
Zendesk processes. Learn Peek's rapidly evolving products;contribute suggestions from your built experience on updating... working within Zendesk or other support tooling Experience working with Salesforce, JIRA, Slack, and/or G-Suite...
. Essential Duties and Responsibilities: Use Zendesk to process emails, calls, and chats, while maintaining all SLA's. Assist... and Excel) Experience in using Zendesk is strongly preferred Benefits: Competitive Salary (According to experience...
ticketing systems such as Zendesk, Jira Service Desk, Intercom, or Service-Now. Operating System Acumen: Good understanding... with leading customer support ticketing systems such as Zendesk, Jira Service Desk, Intercom, or Service-Now. Operating System...
and Responsibilities: Use Zendesk to process emails, calls, and chats, while maintaining all SLA’s. Assist Managers in completion... and correspondence. Accurately proofread documents. Proficient in Microsoft Office (Word and Excel) Experience in using Zendesk...
analytical and diagnostic abilities Experience with ticketing systems (Zendesk, Freshdesk, or similar platforms) Basic...
, RedSky E911, Zendesk, and operator consoles. Manage PSTN connectivity and ensure a reliable global dialing plan. Monitor.../CUBE), and call routing principles in a global, multi-site environment Experience with RedSky E911, Zendesk telephony...
such as CRMs (e.g. Hubspot, Attio, Salesforce), Support triage (e.g. Zendesk), data warehouses (e.g. Databricks, Snowflake), and BI...