Customer Service Manager - Remote
with experience using data to drive decision-making. Proficiency with modern help desk software (e.g., Zendesk, Salesforce...
with experience using data to drive decision-making. Proficiency with modern help desk software (e.g., Zendesk, Salesforce...
) Google Workspace Telegram Zendesk or equivalent customer support platforms Preferred Qualifications Experience...
ticketing systems such as Zendesk, Jira Service Desk, Intercom, or Service-Now. Operating System Acumen: Good understanding... with leading customer support ticketing systems such as Zendesk, Jira Service Desk, Intercom, or Service-Now. Operating System...
. Essential Duties and Responsibilities: Use Zendesk to process emails, calls, and chats, while maintaining all SLA's. Assist... and Excel) Experience in using Zendesk is strongly preferred Benefits: Competitive Salary (According to experience...
and Responsibilities: Use Zendesk to process emails, calls, and chats, while maintaining all SLA’s. Assist Managers in completion... and correspondence. Accurately proofread documents. Proficient in Microsoft Office (Word and Excel) Experience in using Zendesk...
analytical and diagnostic abilities Experience with ticketing systems (Zendesk, Freshdesk, or similar platforms) Basic...
support roles Proficient with ticketing tools ( Zendesk, Jira, Salesforce). Excellent communication and interpersonal skills...
Customer Service Representative (CSR) – Remote | Zendesk, Freshdesk, Salesforce Support | U.S. Hours Position... 50–100 daily support tickets using platforms like: Zendesk Freshdesk Salesforce Service Cloud Respond via...
to manage multiple tickets or conversations without losing accuracy Comfortable using tools such as Plain, Intercom, Zendesk...
, RedSky E911, Zendesk, and operator consoles. Manage PSTN connectivity and ensure a reliable global dialing plan. Monitor.../CUBE), and call routing principles in a global, multi-site environment Experience with RedSky E911, Zendesk telephony...