). Experience using Zendesk or other ticketing platforms is a plus. Strong commitment to service excellence. Ability to clearly...
by providing initial support for employees for all HR inquiries and requests via Workday, and Zendesk. Triage and action Workday...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple...
., Zendesk, HubSpot, Gorgias, Salesforce) and an interest in automation tools (e.g., Forethought, Kodif, PixieBrix...
errors with the Sales team. Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams... (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. Zendesk experience is a plus. Intermediate...