systems (Salesforce, ServiceNow, Zendesk, Remedy, or similar) Soft Skills Strong troubleshooting mindset Customer-focused...
to work varying shifts, including weekends and holidays. - Familiarity with CRM systems and support software (e.g., Zendesk...
? There’s more to come 💛 What you will do: Evaluate clients' existing customer support platforms (Zendesk, Freshdesk... workflows, SLAs, KPIs like CSAT, FCR, AHT);Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom...
strategies. Familiarity with ITSM tools (Service Now, JIRA, Zendesk or similar). Excellent communication and customer-facing...
.A previous experience in theHubspot, Salesforce or Zendesk ecosystemwill be a plusTons ofenergy, passion, humor , compassion...
(Zendesk, Freshdesk, Salesforce Service Cloud, etc.). The ability to multitask, stay organized, and work effectively in a fast...
- Comfortable using tools like Gorgias, Shopify, or Zendesk (preferred but not required) - High-speed internet and a quiet work...
uptime issues and operational support. - Manage basic Zendesk bugs/issues **Security & Compliance**: - Oversee and uplevel.../Scrum, Kanban) and tools such as Jira, Monday, or similar. - Hands-on experience with Zendesk, HubSpot, Zapier...
tools (Zendesk, Atlas) a plus **What's Next** If you're interested in joining the team at Etsy, please share your resume...
or Zendesk. Hybrid work model with remote and on‐premises options. #J--Ljbffr...