/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar) Availability to work U.S. business hours...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact... like failing python scripts or integrations. Systems Engineering: Develop & maintain automation and integration in Zendesk...
Ecosystem including: Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of contact... like failing python scripts or integrations. Systems Engineering: Develop & maintain automation and integration in Zendesk...
is essential. Help Desk Experience: Familiarity with Help Desk or Ticketing software (e.g., Zendesk, Jira, or similar). Self...
-on experience with customer support platforms (Richpanel, Zendesk, Intercom, Gorgias, or equivalent) and telephony systems (Aircall...
and ability to work cross-functionally Nice-to-Have: Experience working with NetSuite, HubSpot, Zendesk, EZ Stock, Power BI...
, etc.) Zendesk experience Slack and multi-channel support experience Exposure to networking or online ordering platforms Who...
experience. You’ll run our support desk day-to-day — managing all incoming tickets in Zendesk across North America — and serve... the day-to-day management of the Cubigo support desk in Zendesk: triage, prioritize, resolve, and escalate all incoming...
& Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) - Utilizes customer support tools effectively. - Data Analytics...
and publish content using CMS and help center platforms (Zendesk, Confluence, Google Workspace) Propose and implement process..., governance processes, and content standardization Proficiency with documentation tools (Google Docs, Zendesk, Confluence, CMS...