: Zendesk, Dialpad, or Front Benefits Competitive Salary: Based on experience and skills Remote Work: Fully remote—work...
with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar. Able...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...
abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple...
errors with the Sales team. Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams... (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. Zendesk experience is a plus. Intermediate...