-on experience with CX platforms such as Zendesk, Freshdesk or Front. Understanding of CX metrics such as CSAT, SLAs or similar...
- Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential Excellent customer...
related) to customers Work on the support task list in Zendesk;Define, report and follow up on issues, and document... solutions in Zendesk to keep track of history and statistics;Report news or issues in team meetings or to the Team Leader...
, Atlassian (Jira and Confluence), Zendesk, and Microsoft 365. Define the integration architecture between business systems.... Deep familiarity with the tools in scope: Salesforce, Atlassian, Zendesk, Microsoft 365, Slack, and AI productivity...
to interpret customer usage data Experience managing renewal, retention, or expansion objectives is preferred ZenDesk experience...
), NoSQL databases, e.g. Cosmos DB or Couch DB Splunk, xMatters, New Relic etc. GitHub Zendesk & JIRA You will need...
in systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk. It aims to protect them...
customer service through various channels (zendesk, phone, email, chat), resolving inquiries promptly and professionally... multiple tasks. Proficiency in Zendesk, Google Suite and e-commerce platforms. A positive and professional demeanour...
support role. Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom). Experience handling technical queries...
/ Grafana / Docker PagerDuty / Zendesk Google Workspace / Slack / Zoom / Notion / Basecamp If you are a driven, results...