have other skills or credentials, including: Experience with service focused CRMs (Salesforce/Zendesk) Exposure to Bug Management...
, and user-generated content. Good working knowledge of at least one customer support platform, such as Zendesk or Help Scout...
with ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, or telephony and chat integrations is preferred. Experience building internal...
within regulated or large-scale enterprise environments. Experience integrating with ServiceNow, Jira, Zendesk, or similar ITSM...
within regulated or large-scale enterprise environments. Experience integrating with ServiceNow, Jira, Zendesk, or similar ITSM...
with ServiceNow, Jira, Zendesk, Microsoft Teams, Slack, or telephony and chat integrations is preferred. Experience building internal...
– Jira, Confluence, Slack, PagerDuty, Zendesk, and other Third-party Plug-ins and integrations. We love technology...
, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Ensure..., and customer relationship management tools (JIRA, ServiceNow, Zendesk) Basic troubleshooting skills with a solid understanding...
would be advantageous, alongside exposure to systems such as HubSpot, NetSuite or Zendesk. Benefits £28,000 – £32,000 salary depending...
) Workflow – terminologies and understanding Ticket Management software (Zendesk, FreshDesk, Jira or other) Strong analytical...