and CRM, preferably ConnectWise and/or Salesforce. Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook...
Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise Manage... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...
- Corporate Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...
Technology related field is preferred Proficiency or familiarity with Connectwise, Datto, Ninja, or similar products Ability...
Experience with ticketing systems such as ConnectWise or Autotask Client-Facing Skills Strong verbal communication...
, or common SMB IT infrastructure preferred. Experience with ConnectWise Manage or similar PSA platforms preferred. PMP, CSM...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...
experience desired, not required. Familiar with Enterprise IT best practices preferred. Experience with ConnectWise...
& Microsoft 365 Microsoft Entra ID (Azure AD) Remote monitoring & management tools (e.g., NinjaOne, ConnectWise Automate, Kaseya...
etc. Troubleshoot and resolve network-related issues, escalating as appropriate Perform duties using Help Desk system (ConnectWise... Effectively use ConnectWise line of business apps to track, manage and resolve client support requests Efficiently review...