in to Connectwise. The position will coordinate the flow of information between customers and service staff in order to facilitate the... under pressure and meet deadlines Experience with Connectwise a plus Must pass pre-employment background check and drug test...
. Manage engineer calendars and schedules in ConnectWise. Review and process incoming service requests from email, phone..., and dispatch information in ConnectWise. Reschedule work as necessary to accommodate higher-priority issues. Track staff...
and opportunities in ConnectWise and remain compliant with defined policies and procedures Attend weekly sales meetings and ensure... time and expenses in ConnectWise as it occurs Understand processes in ConnectWise by completing assigned training...
Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications Certifications such as Security...
, and confined storage spaces. Preferred Qualifications Previous experience with ConnectWise or similar ticketing system...
with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms. Experience with Azure Monitor, Log Analytics, Azure Backup...
and Entra ID administration beyond user management Comfortable in a PSA/RMM-driven service model. We run the ConnectWise suite...
on a regular basis in our ticketing system (ConnectWise Manage). Week 2 - Shadow and Start Doing After your initial...
and deliverables using ConnectWise Manage. Ticket Management: Update ticket statuses with clear, concise notes to ensure seamless...
) or recurring revenue environment Proven success in IT planning and budgeting Proficiency with ConnectWise, SonicWALL, Ubiquiti...