Remote Support Technician
of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided. Interact...
of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided. Interact...
. PREFERRED SKILLS: Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platforms. Experience...
time spent on-site using ConnectWise Manage's time entry feature. Regularly updates ticket statuses and provides clear... ticket creation, assignment, and resolution processes in ConnectWise Manage. Conducts a thorough review of assigned tickets...
, particularly with ConnectWise or similar service-management platforms Financial services experience supporting hedge funds...
, proactively communicating risks, etc. Update project records (data fields) in ConnectWise as projects progress. Reconcile... and initiate customer invoices, for full or progress billing, throughout the engagement. Close project phases in ConnectWise...
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
platforms such as ConnectWise, Kaseya, Datto, NinjaOne, Autotask, HaloPSA, IT Glue, Hudu, or comparable systems is beneficial..., or security. Experience with ConnectWise Automate or other RMM platforms. Experience administering Microsoft Intune, Entra ID...
accurate and detailed records of investigations, actions taken, communications, and resolutions within ConnectWise. Provide... platform (e.g., SentinelOne, CrowdStrike, Microsoft Defender, Microsoft Sentinel) Direct hands-on experience using ConnectWise...
, particularly with ConnectWise or similar service-management platforms Financial services experience supporting hedge funds...
-functional teams. Self-motivated, driven, and able to thrive in a fast-paced environment. Familiarity with ConnectWise...