Help Desk Technician - Tier 2
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
, VMware VCP, ITIL, etc. Experience with ConnectWise (Manage, Automate, Control), SCCM, or similar service management system...
tooling (ticketing/RMM such as ConnectWise/Kaseya-style operations) You might be our person if… You’ve supported a lot...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Significant experience with Microsoft...
and tools ConnectWise / Kaseya-style ticketing + RMM operations VMware / Citrix virtual desktops Cloud + data-center style...
, and meeting of commitments in ConnectWise. Service awareness of customers' key IT services for which support is being provided...
experience in an MSP environment, particularly utilizing the ConnectWise suite of products Significant experience with Microsoft...
in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell) Track sales activity, pipeline progress, and forecasts Follow defined...