, client environments, and ticket resolutions in ConnectWise Coordinate with network and cabling technicians on multi-part...: Familiarity with a hosted VoIP platform Experience with ConnectWise or a comparable PSA/ticketing system Exposure...
monitoring and management (RMM) or IT service management platform (such as NinjaOne, ConnectWise, or ManageEngine) for ticket... or IT service management platforms, such as ConnectWise or ManageEngine, is a plus. Ability to train end users on hardware...
-management software. Experience with ConnectWise or another ticketing, dispatch, or service-management platform...
including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID... and configurations to end-user devices Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user...
ticketing system (e.g., ConnectWise, Autotask). Collaborate with Tier 3 and project teams for infrastructure upgrades...
A+ Certification Microsoft 365 Certified: Fundamentals Certification Experience using ConnectWise Remote Support Software Experience...
qualifications: · A+ Technical Certification or equivalent experience required · Experience with ConnectWise suite of management...
(Preferred) Mac, NinjaOne, ConnectWise, Sophos & Unifi experience a plus...
, and ability to occasionally travel to local client sites. Nice to Have Previous MSP experience Experience with ConnectWise...
. Manage engineer calendars and schedules in ConnectWise. Review and process incoming service requests from email, phone..., and dispatch information in ConnectWise. Reschedule work as necessary to accommodate higher-priority issues. Track staff...