tools like Zendesk, Freshdesk, Jira, and monitoring platforms. Desired Skills & Experience Basic scripting or programming...
automation (Atlassian, Zendesk) A structured thinker who helps advance the strategy and execution of the Product Operations team...
of all Windows and Apple computers/devices and ensuring business-critical applications (like Salesforce and Zendesk) perform...
or authoring tool (Zendesk Guide, MadCap Flare, Loopio, etc.). Knowledge of current technical writing methods, trends...
and external interactions. Familiarity with customer service software, CRM systems, and analytics tools (Zendesk proficiency...
: JIRA, SQL, SalesForce, Google Apps, Zendesk. Bachelor’s or Graduate degree, preferably in Computer Science, Information...
, hardware, software, and networks. Familiarity with helpdesk tools and ticketing systems (e.g., Zendesk, ServiceNow, Jira...
accounts (Active Directory, M365, Zendesk) Provide End User Support (Helpdesk) to employees in all offices on software...
such as Zendesk, SharePoint, Mail2Fax, Smartsheet. Performs acceptance testing of enhancement, conversion, and supported systems...
outbound call campaigns. Maintain organized and up to date documentation of all client communications in Zendesk Communicate... bookings Get referrals Work with Manager of Group Sales to resolve all guest issues Administrative: Use Zendesk Sell CRM...