Order Management Customer Call Support Analyst
for all customer inquiries and requests Register, classify, and manage customer claims and disputes within established SLA targets...
for all customer inquiries and requests Register, classify, and manage customer claims and disputes within established SLA targets...
. -Atención de solicitudes de servicios dentro de los SLA acordados. Aprender, conocer y operar el -funcionamiento de los nuevos...
El rol de LÃder de Producto tiene como misión principal asegurar la ejecución exitosa del ciclo de vida completo del producto, abarcando las etapas pre-season, in-season y post-season de la estrategia comercial. Esto implica una gestión est...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
regularly with MSP Service Desk Technical Leads to align ticket handling, escalation management, and SLA performance. Monitor...
annually). Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements;System Uptime...
to ensure cases are completed within the SLA. Ensure setups are performed accurately considering the impact these may...
y los informes financieros. El rendimiento se medirá en función de los SLA y KPI definidos además, será responsable de preparar...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
y variaciones vs. presupuesto. Supervisar cartera (edad, DSO, acuerdos) y compras (comparativos, ahorro, SLA). Validar cierres...