IT Desktop Support
System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets (SLA) Guidelines...
System by monitoring the ticketing queue to prioritize, allocate, and ensure timely resolution of tickets (SLA) Guidelines...
and overseeing the training of individuals and groups of employees. Creates and develop the Cross-training plan to achieve SLA goals...
with Service Level Agreement (SLA) and contractual matters Good working knowledge of Oracle Fusion Cloud Financials modules...
is required • Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked) • Understanding of SLA requirements for the client...
across all Control Towers against SLA Development of a strong working relationship between business management and operations aiming...
and overseeing the training of individuals and groups of employees. Creates and develop the Cross-training plan to achieve SLA goals...
within SLA Articulate high level or technical updates to internal / external stakeholders Availability out of hours...
. SLA Monitoring & Management: Establish, monitor, and enforce Service Level Agreements (SLAs). Regularly report on SLA...
SLA/SLR Performance POD Productivity & Quality Innovation Commercial Management Client Satisfaction (NPS) Team...
according to SLA. Act proactively in identification of improvement areas and supports their implementation. Requirements Bachelor...