to ensure cases are completed within the SLA. Ensure setups are performed accurately considering the impact these may...
- Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance... targets. Meet SLA requirements per channel/role - Document every customer interaction (email, phone, chat, side-channel...
to next stage. - Monitor third‑party management lifecycle workflows to ensure timely progression and SLA adherence. - Track...
% of talent through a refined selection, testing, and SLA-driven hiring cycle. You'll articulate these advantages to clients... with: Recruitment (candidate profiles, sourcing strategy, client calibration) Client Success & Operations (handover, SLA alignment...
. - Process charges adjustments to meet the team SLA. **Qualifications**: - Excellent verbal and written communication skills...
ensuring SLA compliance and process accuracy. - Provide coaching and oversight to Master Data Staff. - Serve as primary...
. - Take ownership of billing SLA compliance, fostering cross-team collaboration within OTC to enhance efficiency. - Demonstrate cross...
and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the...
to ensure cases are completed within the SLA. - Ensure setups are performed accurately considering the impact these may...
. - Collaborate with the reporting team to ensure SLA tracking and root-cause analysis for recurring issues. Collaborate with the...