to ensure cases are completed within the SLA. - Ensure setups are performed accurately considering the impact these may...
on contract). - Lead Team Leads, Trainers, and QA to meet and exceed client KPIs (accuracy, throughput, SLA, AHT, quality.... - Ensure implementation of new or updated policies with zero disruption to SLA and accuracy. Quality Assurance & Calibration...
and internal teams to restore service and meet SLA/KPI targets - Contribute to operational automation (scripts, macros, workflows...
% of talent through a refined selection, testing, and SLA-driven hiring cycle. - You'll articulate these advantages to clients... & Operations (handover, SLA alignment, onboarding) - Marketing (lead generation, content, events) - Provide market insights...
under high availability SLA environment. - Experience with AWS, GCP, Azure is good to have. - Knowledge of ETL...
to achieve our mission. - Maintain portfolio's SLA's and KPI's. About You - Bachelor's Degree in Industrial Engineering...
.* Take ownership of billing SLA compliance, fostering cross-team collaboration within OTC to enhance efficiency.* Demonstrate cross...
and prioritize tasks ensuring SLA compliance and process accuracy. - Provide coaching and oversight to Master Data Staff. - Serve...
metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using ITIL), and lead...
, prepare and deliver detailed product/SLA level reporting, presenting actionable insights to both technical and non-technical...