on contract. Lead Team Leads, Trainers, and QA to meet and exceed client KPIs accuracy, throughput, SLA, AHT, quality... implementation of new or updated policies with zero disruption to SLA and accuracy. Quality Assurance Calibration Leadership...
, Treasury Management Systems (TMS), or financial software. Ensure SLA compliance with local offices and clients. Lead bank... teams. Ensure compliance with Enate and Chronos deadlines. Report monthly SLA status to the Treasury Supervisor based...
scores, throughput, adherence, error types, and SLA alignment. Conduct corrective action discussions when performance issues...
configurations, user access, and internal procedures while resolving incidents within SLA standards. Manage IT inventory, update...
configurations, user access, and internal procedures while resolving incidents within SLA standards. Manage IT inventory, update...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications: Experience & Education: +2 years of experience in enterprise software development...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications Experience & Education: +2 years of experience in enterprise software development and Technical...
, aligning metrics with KPIs, and enhancing SLA response rates. Strong problem-solving and communication skills are essential...
KPIs including accuracy, QA scores, throughput, adherence, error types, and SLA alignment. Conduct corrective action...
against SLAs, and reviews results with key contacts. Ensures the local SLA is kept up to date to meet changing requirements...