- Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance... targets. Meet SLA requirements per channel/role - Document every customer interaction (email, phone, chat, side-channel...
, management and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good...
on contract). - Lead Team Leads, Trainers, and QA to meet and exceed client KPIs (accuracy, throughput, SLA, AHT, quality.... - Ensure implementation of new or updated policies with zero disruption to SLA and accuracy. Quality Assurance & Calibration...
to achieve our mission. - Maintain portfolio's SLA's and KPI's. About You - Bachelor's Degree in Industrial Engineering...
to ensure cases are completed within the SLA. - Ensure setups are performed accurately considering the impact these may...
adjustments to meet the team SLA. Qualifications - Excellent verbal and written communication skills - Proficient...
and prioritize tasks ensuring SLA compliance and process accuracy. - Provide coaching and oversight to Master Data Staff. - Serve...
and prioritize tasks ensuring SLA compliance and process accuracy. - Provide coaching and oversight to Master Data Staff. - Serve...
outcomes of complex service files - Support SLA performance and proactively resolve bottlenecks - Lead follow-ups, updates...
. - Collaborate with the reporting team to ensure SLA tracking and root-cause analysis for recurring issues. Collaborate with the...