Payroll Coordinator Colombia (Bogotá)
% updated and audited annually). - Vendor & Technology Management (Vendor SLA Compliance: ≥ 98% adherence to service-level agreements...
People Operations Specialist (Colombia)
base to drive self-service and internal team enablement. - Monitor ticket resolution times and maintain SLA performance...
Success Manager
improvements. Client satisfaction and relationship health. SLA compliance and delivery consistency. Overall impact on client...
Help Desk Assistant
quality and SLA compliance. Requisitos 2–3 years of experience in a Help Desk or Technical Support role. Around 1 year...
Lugar: Usaquén, Bogotá DC - Cundinamarca | 24/07/2026 17:07:00 PM | Salario: S/. No Especificado | Empresa: SOFTGIC
People Services Generalist
to employees, managers, and stakeholders during process execution Monitor SLA performance and prepare reports, alerts, and follow...
Support Consultant - QLS
of software defects within SLA timelines Work closely with our product and engineering teams to provide detailed problem...
Lugar: Bogotá DC | 23/07/2026 22:07:59 PM | Salario: S/. No Especificado | Empresa: Quorum Software
Senior Support Engineer – Cloud & Data Engineering (L2 Support)
or escalations. Maintain SLA compliance across assigned support windows. What We're...
Workforce Analyst
across volume, AHT, and shrinkage, and publish an operational dashboard for SLA, AHT, Occupancy, and Shrinkage with defined refresh... operational trends and rigorously compare plan vs. actuals. Experience tracking KPIs: SLA, AHT, Occupancy, and Shrinkage...
Help Desk Support
CriteriaConsistently meets response SLA (2–3 hrs).High accuracy in content and styling updates.Low escalation rate to L2/L3.Strong... mandatory.Success CriteriaConsistently meets response SLA (2–3 hrs).High accuracy in content and styling updates.Low escalation...
Lugar: Bogotá DC | 23/07/2026 01:07:53 AM | Salario: S/. No Especificado | Empresa: Sutherland
CSR AV2 14-AUG
desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the...
Lugar: Colombia | 22/07/2026 22:07:00 PM | Salario: S/. No Especificado | Empresa: EXL Service