Work Force Planning Analyst
Managers during bridge calls for outages or SLA risks. Follow escalation protocols and document actions. Capture insights...
CSR AV 14-AUG
desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the...
Lugar: Colombia | 19/07/2026 02:07:22 AM | Salario: S/. No Especificado | Empresa: EXL Service
Help Desk Support
required secure environment mandatory. Success Criteria Consistently meets response SLA 23 hrs. High accuracy in content...
Lugar: Bogotá DC | 18/07/2026 17:07:15 PM | Salario: S/. No Especificado | Empresa: Sutherland
Technical Support Expert 2
, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements...
Manager, Technical Support
or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog...
Senior Systems Administrator
Service Management (ITSM) platforms to support ticketing, change management, and SLA compliance. Document processes, create...
Lugar: Medellín, Antioquia | 16/07/2026 17:07:55 PM | Salario: S/. 8000000 - 10000000 per year | Empresa: Autonomic SAS
Senior Systems Administrator
platforms to support ticketing, change management, and SLA compliance. Document processes, create and maintain runbooks...
Lugar: Medellín, Antioquia | 16/07/2026 17:07:56 PM | Salario: S/. No Especificado | Empresa: Autonomic SAS
Fast Track Onboarding Specialist 2
of Twilio's Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go... to effectively prioritize tasks and multi-task Comfortable owning and leading calls Experience handling tasks within a desired SLA...
Client Services and Administrative Analyst
delivery as per SLA and escalate delays or queries appropriately Maintain performance standards and update reports regularly...
Fast Track Operations Specialist 2
of Twilio's Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go... to effectively prioritize tasks and multi-task Comfortable owning and leading calls Experience handling tasks within a desired SLA...