Technical Service Specialist - Bogotá, Colombia
-up and compliance with SLA requirements. Prepare technical service quotations, manage spare parts orders and monitor...
-up and compliance with SLA requirements. Prepare technical service quotations, manage spare parts orders and monitor...
with SLA-based case management Experience supporting U.S.-based customers Exposure to finance or billing operations... Case Management Billing cases resolved within SLA Average case resolution time Reduction in cases open longer than two...
. Metric Literacy Deep understanding of BPO KPIs, including SLA, AHT, Occupancy, and Shrinkage. Communication Strong verbal...
, Malta, Serbia, Latvia Remote (SLA): Belgium, Ireland, Luxembourg, Netherlands, Denmark, Finland, Sweden, Estonia, Lithuania... (FTE): Romania, Bulgaria, Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium, Ireland, Luxembourg, Netherlands, Denmark...
for this role About the role Work Model Hybrid (FTE): Romania, Bulgaria, Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium..., Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium, Ireland, Luxembourg, Netherlands, Denmark, Finland, Sweden, Estonia...
, Latvia Remote (SLA): Belgium, Ireland, Luxembourg, Netherlands, Denmark, Finland, Sweden, Estonia, Lithuania, Czechia... Model Hybrid (FTE): Romania, Bulgaria, Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium, Ireland, Luxembourg...
most of it on work Model Hybrid (FTE): Romania, Bulgaria, Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium, Ireland... (SLA): Belgium, Ireland, Luxembourg, Netherlands, Denmark, Finland, Sweden, Estonia, Lithuania, Czechia, Hungary, Poland...
telefónicas para responder consultas de clientes Mantener métricas clave de calidad, productividad y SLA establecidos Brindar... ✅ Responsabilidad: Asumir los casos hasta su resolución ⏳ Gestión del tiempo: Organización y cumplimiento de metas y SLA 🧩 Resolución...
when required. Handle daily requests and tickets while meeting established SLA and deadlines. Review requests, identify...
y resolución de problemas. Orientación al cliente y cumplimiento de SLA. Trabajo bajo presión en ambientes críticos...