. -Work as a team to meet or exceed Command Alkon's Support SLA's. -Continually make improvements or updates to Command...
to achieve our mission. Maintain portfolio’s SLA’s and KPI’s. About You Bachelor’s Degree in Industrial Engineering...
. You'll be responsible for team development, SLA compliance, quality standards, and capacity planning across all operational... resolution. SLA & Quality Management: Monitor SLA compliance and maintain high-quality standards across the team's output...
operations (HR Operations, Payroll Support, Talent, Compliance, or multi-tower). Own SLA/KPI achievement, queue management...
rates, SLA, average handle time, etc.) to maximize efficiency. Work with stakeholders to design call flows, IVR menus...
environments, largescale account management, and multisite operations Are you driven by operational excellence, SLA performance... closely with global stakeholders to define and execute site strategy, ensure SLA and KPI achievement, optimize cost efficiency...
for SLA definition and metrics during contract drafting and signoff process Lead monthly, quarterly, and yearly...
team to ensure compliance with client activities. Report monthly SLA status to the Manager or RDC Site Lead. Key...
with 3PLs for order management, performance monitoring, and SLA compliance. Lead OTIF and chargeback performance — monitor...
, and marketplaces. Oversee receipt management and ensure completion within SLA timelines. Handle item management processes...