are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy. Logistics Advisor tasks...
’s, clients’ SOP/IOP/SLA and company’s procedures compliance, focusing always on a high customer service level. - Accomplish...’s SOP/IOP/SLA specifications. - Report any deviation to the operation as mapped in client’s SOP/IOP/SLA. In case...
environment and manage SLA’s (TAT, Productivity, Quality) effectively. Respond to ad-hoc requests for data/information/analysis...
corrective action plans. Develops & leads AST & all delivery organizations to timely, cost-effective delivery of SLA...
system management, ticketing routing and maintaining a high level of service according to SLA and KPIs Proficiency in...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services..., measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA...
- Logging calls and escalating to 2nd line / R&D; as per SLA’s - Provide Autocab customers with a point of ownership throughout...
and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services..., measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA...
. - Monitor various queues for incoming transactions and ensure they are actioned promptly as per SLA. - Ensuring... and external. - Ensure the team implements best practices to meet SLA and accuracy targets. - Track defects and productivity...