number of conversion rates, and SLA. They provide regular reports to management on their activities and results. Must haves - 2+ years...
manner (according to the SLA and KPI). Report daily metrics. The person in this position must maintain a positive working...
guidance and ensuring a positive customer experience by delivering on SLA timelines. - Collaborate effectively with global...
hierarchy and management unit assignments Effectively process tickets w/in SLA guidelines Your experience should include...
of SLA Work to establish Partner Program specific KPIs across multiple dashboards Manage shared inbox for both external...
provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services..., measures and reports on regular activities which are subject to contractual agreement or service management processes (SLA...
status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery... management processes (SLA’s, OLA’s or any other contractual targets) 9. Commercial Management: assists with the planning...
Tickets and Calls are responded within SLA timescales and to a high standard. 6. Support System Maintenance Testing. 7. Liaise... needed. REQUIREMENTS 1. 100% Attainment of customer SLA agreements. 2. Demonstrate professionalism and act responsibly. 3. Adherence...
- Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non... to contractual agreement or service management processes (SLA’s, OLA’s or any other contractual targets) - Commercial Management...
. - Assurance SLA´s (Services Level Agreement) with Local Office and clients. - Leading the reconciliation of bank accounts...