are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy. Logistics Advisor tasks...
practices. - Help improve NFRs, SLA compliance, and performance of end-to-end flow. Specific accountabilities: Analyze...
and manage the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA...
management processes to ensure end users requests are handled and addressed within the defined SLA's Proactively evaluate new...
dashboards to monitor for orders/messages outside of SLA Work to establish Partner Program specific KPIs across multiple...
defined SLA, SLO and SLI. â— Define metrics. As applications evolve over time, edge SRE is responsible for adapting the...
are followed up and resolved accurately, efficiently and according to the relevant SLA and Diageo strategy. Logistics Advisor tasks...
’s, clients’ SOP/IOP/SLA and company’s procedures compliance, focusing always on a high customer service level. - Accomplish...’s SOP/IOP/SLA specifications. - Report any deviation to the operation as mapped in client’s SOP/IOP/SLA. In case...
of tools, technologies, and frameworks to improve engineering practices. - Helping in improving NFRs, SLA compliance...
environment and manage SLA’s (TAT, Productivity, Quality) effectively. Respond to ad-hoc requests for data/information/analysis...