and Service Level Agreements (SLA’s) Seeks opportunities to improve operational effectiveness, and propose recommendations...
· Monitor the global network eco-system to ensure issues are addressed to maintain SLA’S. · Become ICT Owner of specific... based on the Gunvor IT Strategy. Ensure that systems are managed per established SLA (Service Level Agreement) · Support...
Level Agreement (SLA), via the use of telephone and other collaborative tools, such as email and instant-messaging... to detail, escalated and closed in a timely manner (as per SLA), using Gunvor’s service management tool. Continually seek...
the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA...
the ticketing system, ensuring all customer interactions are tracked and resolved efficiently while adhering to SLA...
system issues through to resolution, within agreed SLA Talk clients through a series of actions, either via phone...
and non-SAP systems in compliance to agreed SLA. Handle Severity 1/2 issues in terms of technical and communication...
and non-SAP systems in compliance to agreed SLA. Handle Severity 1/2 issues in terms of technical and communication...
the completion of tasks, milestones, and action items, ensuring alignment with project timelines. ï‚· SLA Monitoring... deviations from SLAs, working with the cybersecurity team to address and resolve issues. Maintain a clear record of SLA...
advantage Soft/Behavioral Skills Works under pressure and can manage SLA's Customer-friendly communication and attitude...