Customer experience agent - agente de experiencia del cliente (Bogotá)
Solving - SLA - Support Agent #J-18808-Ljbffr...
Solving - SLA - Support Agent #J-18808-Ljbffr...
for achieving operational goals such as SLA, productivity, inactivity, MSS, and quality metrics. - Provides coaching...
that appear in the AR GL Customer Accounts and align them with the Service Level Agreements (SLA), Delegation of Authority (DOA...
. - To log all handled IT requests and IT incidents in FreshService and maintain full documentation. - Adhere to the IT's SLA...
for SLA definition and metrics during contract drafting and signoff process - Lead monthly, quarterly, and yearly...
workflows to ensure timely progression and SLA adherence. Track and report on onboarding SLAs, ensuring timely completion...
for SLA definition and metrics during contract drafting and signoff process - Lead monthly, quarterly, and yearly...
for SLA definition and metrics during contract drafting and signoff process - Lead monthly, quarterly, and yearly...
, internal areas, and the treasury team to ensure compliance with client activities. - Report monthly SLA status to the Manager...
for SLA definition and metrics during contract drafting and signoff process - Lead monthly, quarterly, and yearly...