em ferramentas de ITSM (ex: ServiceNow, JIRA Service Management, Remedy, GLPI, etcVivência em acompanhamento de SLA, KPI e métricas...
team to ensure compliance with client activities. Report monthly SLA status to the Manager or RDC Site Lead. Key...
activities. The performance should meet the requirements defined in the SLA/KPI’s. Specific Responsibilities - Timely...
, ensuring timely execution and SLA adherence. Act as a central point of contact for internal stakeholders including Sourcing...
Management: Contribute to the development and management of the platform budget. SLA Monitoring: Monitor Service Level...
workflows to ensure timely progression and SLA adherence. Track and report on onboarding SLAs, ensuring timely completion...
to analyze vendor performance, cost efficiency, SLA compliance, and process improvement opportunities. - Collaborate cross...
. Strong knowledge of incident management, escalation handling, and SLA monitoring. Experience with help desk platforms...
em ferramentas de ITSM (ex: ServiceNow, JIRA Service Management, Remedy, GLPI, etcVivência em acompanhamento de SLA, KPI e métricas...
to all details and continually strengthening and improving your customer service skills. Work as a team to meet or exceed Command Alkon's Support SLA...