important metric and SLA measurement - Growing profitability by proactively identifying new opportunities and delivering...
important metric and SLA measurement - Growing profitability by proactively identifying new opportunities and delivering...
experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...
de los Service Level Agreements (SLA). Requisitos Experiencia~ 2+ años en nóminas de alto volumen y multi-state (Indispensable...
software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA...
, management and performance tuning under high availability SLA environment. - Experience with AWS, GCP, Azure is good...
Indicators (KPIs) - Ticket Resolution SLAs – 90% of helpdesk tickets resolved within agreed SLA timeframes (e.g., P1 in <1...
, performing recovery procedures as well as performing alert/incident monitoring within the approve enterprise incident SLA...
with customers. Document all customer interactions in CRM tool in accordance with SLA. Qualifications Experience & Education +2 years...
Indicators (KPIs) - Ticket Resolution SLAs – 90% of helpdesk tickets resolved within agreed SLA timeframes (e.g., P1 in <1...