de servicio (SLA). - Colaborar activamente con los equipos de O2C para crear sinergias que mejoren la satisfacción del cliente...
by network, aging, regulatory rejections, and SLA compliance. Process automation: Design and deploy at least 2 high-impact...
categorization, prioritization, SLA management, and technical escalation. Experience administering Linux and Windows Server...
software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA...
and refine delivery & support processes to ensure a consistent, high-quality customer experience. - Lead SLA governance... experience with incident resolution and SLA compliance. - Help desk / support operations leadership. - Experience managing...
experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...
, while delivering on our SLA and commitment to our customers Actively pursues effective and efficient operations...
and stakeholder feedback. - Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance... SLA governance and compliance across client contracts, ensuring alignment with internal standards and mitigating financial...
supporting Operations, Call Center, or frontline teams with volume, SLA, and productivity pressures. Strong understanding...
. Conduct in-depth SLA re-assessments, risk analyses, and regular audits to ensure ongoing compliance, efficiency..., Legal and Sales to ensure seamless alignment of SLAs and execution of improvement initiatives. Oversee SLA governance...