Quality Engineer
Experience with customer service systems (Jira Service Desk, Zendesk, etc) Experience with Git, Agile development practices...
Experience with customer service systems (Jira Service Desk, Zendesk, etc) Experience with Git, Agile development practices...
of their primary data across systems such as Microsoft 365, Google Workspace, Salesforce, Azure AD, Dynamics 365, and Zendesk...
Fluent in German & English deep helpdesk stack experience (Zendesk/Gorgias/Intercom etc.) Nice-to-haves: DTC subscription...
-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts. Build and maintain real-time... AI systems beyond research or prototype work. Familiarity with support platforms such as Zendesk or Intercom, and mapping...
, contact center, or BPO environments Familiarity with ticketing systems (e.g. Zendesk) Experience with KPI frameworks...
communication skills in English Proficiency in using support ticketing systems (Zendesk, Freshdesk) Strong customer-centric...
operation. Maintain accurate technical documentation, tickets, tagging, and root-cause analyses in Zendesk. Starting in 2026...
operation. Maintain accurate technical documentation, tickets, tagging, and root-cause analyses in Zendesk. Starting in 2026...
Zendesk tickets including: Shipping issues, returns, defects, and delivery status Invoicing and shipping questions... Structured, fast learner with a high level of service orientation Experience with ticketing systems (Zendesk preferred) or SaaS...
or launching B2B products with product-led adoption and self-service help tools (Pendo or ZenDesk experience a plus) Knowledge...