de contraseñas, desbloqueo de usuarios) VPN y conectividad Experiencia con herramientas de tickets (ServiceNow, Zendesk...
y redes. Manejo de software ITSM ej. Service Desk Plus, Zendesk para gestión de tickets. Herramientas de acceso remoto VPN...
Management (WFM) and Quality Assurance (QA) for multiple teams within the Zendesk organization. Solves unique, complex..., Zendesk WFM) and QA platforms (Playvox, Maestro QA, Zendesk QA);strong system configuration and maintenance experience...
management tools: Data Loader, data import/export, data fix strategies Familiarity with ITSM tools (ServiceNow, JIRA, Zendesk...
to date across workforce trends especially as it pertains to the BPO industry. Experience with ticketing platforms like Zendesk, Gorgias...
Remedy, Zendesk, Fresh Service, Service Now. Habilidad para detectar y gestionar prioridades de los tickets. Soporte...
. Experience with customer support software and CRM systems (e.g. Zendesk, Intercom, Salesforce) Ability to work independently...
and insights—across Zendesk Operations. Key Responsibilities Business Process Design: Lead continuous improvement activities...: Proficiency in using the Zendesk suite for customer support and operational management. Project Execution: Demonstrated...
/help desk platforms (Zendesk, HubSpot, Salesforce, ServiceTitan, or similar) Availability to work U.S. business hours...
años de experiencia coordinando equipos de soporte Experiencia en herramientas de tickets (ServiceNow, Jira, Zendesk o similares...