, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
, chats, emails and SMS) A general understanding of content moderation. Intermediate knowledge of CRM systems (i.e. Zendesk...
: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
Job Description Who we’re looking for Zendesk is a service-first CRM company that builds powerful, customizable... software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the...
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple...
errors with the Sales team. Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams... (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. Zendesk experience is a plus. Intermediate...
. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - you're comfortable interfacing with engineers...
in a quantitative discipline. An ideal candidate also has: Experience with CRM and ticketing tools, specifically Zendesk...