Cient Service Analyst
Advanced MS Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...
Advanced MS Office;experience with client ticket management (Zendesk, Salesforce, Jira, etc.) Knowledge of SaaS applications...
: solutions mindset, helping to nurture a passion for customer service Experience with Zendesk preferred Proficiency with Office...
& Ticketing Systems (Salesforce, Zendesk, Freshdesk, etc.) - Utilizes customer support tools effectively. - Data Analytics...
, and professionally. Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems. Identify...
to cover operational peaks. Familiarity with ticketing tools (Zendesk, Intercom, or similar) and proficiency in G Suite (Excel...
and opportunities for improvement Software/Platforms/Tools: Helpdesk or ticketing systems (e.g., Gorgias, Zendesk, or similar...
of CRM platforms (Zendesk, Salesforce, or similar). Proficiency with cloud-based applications (Google Workspace, MS Office... experiences and achieving operational or performance goals. Intermediate knowledge of CRM platforms (Zendesk, Salesforce...
, Zendesk, or similar) Shopify or similar eCommerce platforms Google Workspace (Docs, Sheets, Gmail) Slack or similar team...
tools such as Jira, ServiceNow, or Zendesk. Background in technical support, helpdesk, or incident response environments...
issues Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems Familiarity...