such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...
and various other Crypto related products on a daily basis questions via text and live support channels (Zendesk/Email/possibly...
). Experience with Zendesk (an advantage). Proven ability to troubleshoot and debug SaaS cloud solutions. Ability to prioritize...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...
global support operations. Identify automation opportunities and collaborate with internal teams to enhance Zendesk... of MTTR, incident management, and technical support KPIs. Familiarity with Zendesk or similar ticketing platforms...
. Experience using CRM or support tools such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive...
-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable. Demonstrable...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...
. Hands-on knowledge of customer support platforms (e.g. Zendesk, Freshdesk, Jira Service Management) would be desirable...
such as Zendesk or Salesforce. Comfortable using data to understand engagement and drive improvement. Experience supporting...