en planilla/CRM interno y hacer seguimiento. Mantener tablero de pendientes del front office (SLA de respuesta). Custodiar...
. Mantener trazabilidad completa: HV de equipos, OT, formatos, repuestos y evidencias. Monitorear KPIs (SLA, MTTR, MTBF... de servicios en sitio y remoto;priorización según criticidad y SLA. Verificación de parámetros, pruebas de funcionamiento...
Support incident and request management via ServiceNow, ensuring SLA adherence and root cause analysis Work closely...
activities. The performance should meet the requirements defined in the SLA/KPI's. Specific Responsibilities · Timely...
(with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements) About the Role: Our client is seeking... by checking ticket queues, prioritizing urgent SLA-bound issues. Respond to support tickets and calls, troubleshooting step...
and SLA requirements. Document all interactions in the ticketing system with complete notes. Track and monitor open tickets... to ensure closure within SLA. Customer Satisfaction & Feedback: Maintain professional, empathetic communication...
LinkedIn inbox daily;flag priority messages, draft responses, and maintain a response-SLA for partners. Build a simple daily action...
records. All records entered and updated within SLA (same day/next day). Reports delivered accurately and on schedule...
/privacy implications). Route to the correct workflow (new, amendment, renewal, termination) and set SLA/turnaround... times, SLA adherence, % executed on standard terms, renewal pipeline, deviations by clause. Train business users on request...
(tracked against SLA). 100% employee participation in required compliance training. Clear, actionable compliance reporting...