strategy—from pre-sale through contract award and execution—ensuring delivery within scope, time, and cost. You'll drive SLA... and refine delivery & support processes to ensure a consistent, high-quality customer experience. Lead SLA governance...
with SLA requirements. Perform data backups and manage disaster recovery operations. What makes you a strong candidate...
and SLA, providing regular reports to management. Must Haves - 2+ years in sales development positions. - 2+ years...
contacts. - Ensures the local SLA is kept up to date to meet changing requirements, understands the customer impact of new...
support (SRE/SLA). - Track record: Shipping production solutions with measurable growth. - Experience in executive...
team to ensure SLA tracking and root-cause analysis for recurring issues. Collaborate on Reporting Service Line...
contributor to service credit calculation process• Referral point for SLA definition and metrics during contract drafting...
configurations, user access, and internal procedures while resolving incidents within SLA standards. - Manage IT inventory, update...
SLA's - Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA...
readiness, and promo performance. - Collaborate with the reporting team to ensure SLA tracking and root-cause analysis...