they adhere to the promised SLA. - Effectively communicate with Team members and all levels in the organization (R&D;, Sales...
and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the...
. - Create, prepare and deliver detailed product/SLA level reporting, presenting actionable insights to both technical and non...
individual and team performance to ensure SLA adherence and quality outcomes. - Provide structured feedback, coaching...
complex or unclear cases to the Master Data Lead. Maintain daily activity logs and ensure all data entries meet SLA...
SLA compliance and process accuracy. Provide coaching and oversight to Master Data Staff. Serve as primary escalation...
any errors or customer disputes. Process charges adjustments to meet the team SLA. Qualifications: Excellent verbal...
and exceed goals around SLA adherence, one-call resolution, and productivity. - Scale Tier II sustainably: You’ll help build the...
, and resolves any errors or customer disputes. - Process charges adjustments to meet the team SLA. Qualifications: - Excellent...
reports to assess performance against standard procedures and Service Level Agreements (SLA's) - Seeks opportunities...