Amazon Retail Operations Execution Analyst (Colombia)
. - Collaborate with the reporting team to ensure SLA tracking and root-cause analysis for recurring issues. Collaborate with the...
. - Collaborate with the reporting team to ensure SLA tracking and root-cause analysis for recurring issues. Collaborate with the...
KPIs including accuracy, QA scores, throughput, adherence, error types, and SLA alignment. - Conduct corrective action...
they adhere to the promised SLA. - Effectively communicate with Team members and all levels in the organization (R&D;, Sales...
improvements. Responsibilities include conducting root cause analyses, aligning metrics with KPIs, and enhancing SLA response rates...
and disputes within established SLA targets - Investigate and resolve issues by coordinating with Supply Chain, Commercial...
operations (HR Operations, Payroll Support, Talent, Compliance, or multi-tower). Own SLA/KPI achievement, queue management...
operations (HR Operations, Payroll Support, Talent, Compliance, or multi-tower). - Own SLA/KPI achievement, queue management...
and process monitoring;-Financial and BCP reviews;-Vendor exit strategies and SLA/KPI oversight;-Business Continuity... English Proficiency - Minimum Required: Fluent Other Critical Skills - Third-Party Risk Assessment - Contract & SLA...
, and setting duties for the support team while meeting SLA and service quality goals. Create and monitor ticketing system...
and accountability in driving cases to resolution, ensuring progress aligns with SLA targets. Communicate professionally and assertively...