reports to assess performance against standard procedures and Service Level Agreements (SLA's) - Seeks opportunities...
and partner opportunities, pipeline hygiene & SLA adherence, and cross-functional collaboration with Finance, HR, and Product...
unresolved tickets at end of every week. - 100% of escalations handled within SLA. - Documented guest reviews cite...
adjustments to meet the team SLA. Qualifications - Excellent verbal and written communication skills - Proficient...
entries meet SLA and accuracy targets. Skills and Experience: **General Requirements**- English - Spanish Language (Oral...
. - Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked - and documented...
, including inspecting data uploads, pipeline configuration, and execution logs. â— Monitor and enforce SLA response...
adjustments to meet the team SLA. **Qualifications**: - Excellent verbal and written communication skills - Proficient...
and stipulated in the SLA’s with the countries.* Monitoring adherence to Citi’s Global Sanctions Policy and relevant procedures...
entries meet SLA and accuracy targets. Skills and Experience: General Requirements - - English – Spanish Language (Oral...