and process monitoring;-Financial and BCP reviews;-Vendor exit strategies and SLA/KPI oversight;-Business Continuity... English Proficiency - Minimum Required: Fluent Other Critical Skills - Third-Party Risk Assessment - Contract & SLA...
process – this includes cross-border and partner opportunities, pipeline hygiene & SLA adherence, and cross-functional...
to react quickly to changing needs, meet SLA's and manage work load of staff accordingly. - Ability to ensure processes...
in knowledge transfer activities as required Work in accordance with NICE support process, procedures, contractual SLA's Document... all interactions related to services requests (SRs) in NICE Support System in accordance with SLA Travel to customer sites when...
, and cross-functional teams to deploy sustainable fixes, ensure SLA compliance, document RCAs, and support continuous improvement...
employee lifecycle, ensuring data accuracy, SLA compliance, and adherence to internal policies. Key Responsibilities...
SLA/KPI’s. - Timely and accurate review, validation, and processing of incoming invoices (e.g., PO, Non-PO, credit card...
For Success (KPIs) - % of tickets resolved within SLA (e.g., emergencies <24 hrs, standard requests <72 hrs). - Tenant...
clients, ensuring a smooth transition, clear expectation alignment, and SLA complianc - e.Manage strategic client...
contributor to service credit calculation process• Referral point for SLA definition and metrics during contract drafting...