Order Management Customer Call Support Senior Analyst (Colombia)
claims and disputes within established SLA targets - Investigate and resolve issues by coordinating with Supply Chain...
claims and disputes within established SLA targets - Investigate and resolve issues by coordinating with Supply Chain...
, timeliness and accuracy of inherited reports, new report. This includes an SLA measurement. - Delivering end-to-end expertise...
each month. - Contribute to the service credit calculation process. - Professional refer point for SLA definition and metrics...
on contract). - Lead Team Leads, Trainers, and QA to meet and exceed client KPIs (accuracy, throughput, SLA, AHT, quality.... - Ensure implementation of new or updated policies with zero disruption to SLA and accuracy. Quality Assurance & Calibration...
and process monitoring;-Financial and BCP reviews;-Vendor exit strategies and SLA/KPI oversight;-Business Continuity... English Proficiency - Minimum Required: Fluent Other Critical Skills - Third-Party Risk Assessment - Contract & SLA...
while resolving incidents within SLA standards. - Manage IT inventory, update asset records, assign equipment, conduct audits...
operations (HR Operations, Payroll Support, Talent, Compliance, or multi-tower). - Own SLA/KPI achievement, queue management...
should meet the requirements defined in the SLA/KPI’s. Specific Responsibilities - Play as the main point of contact in FSSC...
Metrics for Success (KPIs): - % of tickets resolved within SLA (e.g., emergencies <24 hrs, standard requests <72 hrs...
to next stage. - Monitor third‑party management lifecycle workflows to ensure timely progression and SLA adherence. - Track...