adjustments to meet the team SLA. **Qualifications**: - Excellent verbal and written communication skills - Proficient...
targets in accordance with SLA are met Ensure that the quality of the transactions is compliant with predefined parameters...
metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using ITIL), and lead...
- Facilitate the seamless flow of customer outbound and returns, and ensure responses are within our internal SLA. - Respond...
to next stage. - Monitor third‑party management lifecycle workflows to ensure timely progression and SLA adherence. - Track...
entries meet SLA and accuracy targets. Skills and Experience: General Requirements - - English – Spanish Language (Oral...
and stipulated in the SLA’s with the countries.* Monitoring adherence to Citi’s Global Sanctions Policy and relevant procedures...
. Operating within a service-level agreement (SLA) model, this role ensures no balls are dropped and that communications.... Project Management & SLA Delivery - Operate within defined SLAs to ensure communications projects and deliverables...
and documented desktop procedures Ensure that the assigned targets in accordance with SLA are met Ensure that the quality of the...
and communication with Sales and CSM teams is clear and effective. - Oversee daily regional workflows, ensuring SLA compliance... environments. - Strong mastery of workflow dynamics and SLA‑driven production models. - Proven leadership experience, with the...