, or multi-tower). - Own SLA/KPI achievement, queue management, workload distribution, and team performance. - Ensure...
teams with volume, SLA, and productivity pressures. - Strong understanding of workforce dynamics such as shift models...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications Experience & Education: +2 years of experience in enterprise SQL software development...
. - Take ownership of billing SLA compliance, fostering cross-team collaboration within OTC to enhance efficiency. - Demonstrate cross...
customers with published websites while maintaining the required SLA - Managing all records and upkeep all task management...
methods (chat, e-Services). - Working in accordance with NICE support process, procedures, contractual SLA’s. - Determine... in accordance with SLA. Qualifications Experience & Education: - +2 years of experience in enterprise SQL software development...
;produce weekly pipeline and SLA reports. - Candidate experience: communicate within 24 hours, prep for interviews, and set...
processes to ensure a consistent, high-quality customer experience. - Lead SLA governance for assigned contracts;create action... (workflows, databases, networking/communications). - Proven experience with incident resolution and SLA compliance...
as needed. Identifies, researches, and resolves any errors or customer disputes. Process charges adjustments to meet the team SLA...
. - Self-monitoring of Help Desk tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA...