performance against standard procedures and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational...
in English within SLA timeframes. - Coordinate collection of plan documents from prior TPAs via email or fax. - Review key...
. - Adhere to the IT's SLA commitments for IT Service Requests and IT Incidents that are recorded, tracked - and documented...
unresolved tickets at end of every week. - 100% of escalations handled within SLA. - Documented guest reviews cite...
support hours. - Understand SLA requirements for all tickets that are being worked - Understand and follow all FOS.... - Proven track record of working within SLA guidelines and escalating issues appropriately when necessary. - Ability to adapt...
service skills. - Work as a team to meet or exceed Command Alkon's Support SLA's. - Continually make improvements or updates...
Teams. - Manage own queue of work to ensure timely delivery as per SLA and escalate delays or queries appropriately...
as performing alert/incident monitoring within the approve enterprise incident SLA. Required to monitor the operations of various...
leads within agreed SLA timelines + Own the sales pipeline from enquiry to arrival, maintaining detailed forecasting data...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA's. Determine problem... with SLA. Qualifications Experience & Education: - 2 years of experience in enterprise SQL software development...