for our solar dealers - Identify and resolve project issues that may delay deal progression - Track projects that fall out of SLA...
as support month-end closing activities. The performance should meet the requirements defined in the SLA/KPI's. Specific...
performance against standard procedures and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational...
and ensure SLA adherence. - Manage external vendors and monitor performance. - Conduct service reviews and implement quality...
center metrics, such as Average Handle Time (AHT), abandonment rates, and SLA adherence. Provide actionable insights...
de los niveles de servicio (SLA), aplicando lineamientos de TI que optimicen la estabilidad y el rendimiento de los sistemas...
in accordance with predefined SLA (Service Level Agreement) criteria. Work with service desk teams and technical support teams...
Teams. Manage own queue of work to ensure timely delivery as per SLA and escalate delays or queries appropriately Maintain...
. - Work as a team to meet or exceed Command Alkon's Support SLA's. - Continually make improvements or updates to Command...
, management and performance tuning under high availability SLA environment. Experience with AWS, GCP, Azure is good...