leads within agreed SLA timelines + Own the sales pipeline from enquiry to arrival, maintaining detailed forecasting data...
Teams. - Manage own queue of work to ensure timely delivery as per SLA and escalate delays or queries appropriately...
. - Self-monitoring of Help Desk tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA...
performance against standard procedures and Service Level Agreements (SLA’s) - Seeks opportunities to improve operational...
methods (chat, e-Services). - Working in accordance with NICE support process, procedures, contractual SLA’s. - Determine... in accordance with SLA. Qualifications: Experience & Education: - +2 years of experience in enterprise SQL software...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA's. Determine problem... with SLA. Qualifications Experience & Education: - 2 years of experience in enterprise SQL software development...
(chat, e-Services). Working in accordance with NICE support process, procedures, contractual SLA’s. Determine problem... with SLA. Qualifications Experience & Education: +2 years of experience in enterprise SQL software development...
methods (chat, e-Services). - Working in accordance with NICE support process, procedures, contractual SLA's. - Determine... in accordance with SLA. \n\n Qualifications \n Experience & Education: - +2 years of experience in enterprise SQL software...
;produce weekly pipeline and SLA reports. - Candidate experience: communicate within 24 hours, prep for interviews, and set...
logic, SLA paths, and fallback routing. Support special scenarios: escalations, VIP cases, language queues, shift-based... routing. Perform regular audits of rule correctness and their impact on SLA and workload. Service Performance Analytics...