required. - Handle daily requests and tickets while meeting established SLA and deadlines. - Review requests, identify the...
, and ensure vendor engagement and SLA compliance. - Collaborate with IT teams to maximize system performance, ensure platform...
conversion and Opportunity creation processes. - Configure Lead statuses, assignment and routing rules, response-SLA tracking...
root cause analysis and lead post-mortem documentation for critical incidents* Meet or exceed 90% of SLA commitments...
with operational KPIs, SLA/ROI tracking, and continuous improvement. - C1/C2 Fluent English (spoken and written): concise, direct..., call/contact center KPIs such as SLA, AHT, Occupancy, Shrinkage, FCR, NPS). - Experience leading the operational adoption...
What You'll Do Day to Day - Respond to booking inquiries within SLA - Coordinate with talent, agents, and clients - Update...
What You'll Do Day to Day - Respond to booking inquiries within SLA - Coordinate with talent, agents, and clients - Update...
root cause analysis and lead post-mortem documentation for critical incidents* Meet or exceed 90% of SLA commitments...
root cause analysis and lead post-mortem documentation for critical incidents* Meet or exceed 90% of SLA commitments...
root cause analysis and lead post-mortem documentation for critical incidents* Meet or exceed 90% of SLA commitments...