Manager, Technical Support
and customer success metrics;ensure the support SLA's are being met and exceeded - Manage a team of highly skilled engineers...
and customer success metrics;ensure the support SLA's are being met and exceeded - Manage a team of highly skilled engineers...
reports to assess performance against standard procedures and Service Level Agreements (SLA’s). 6. Seeks opportunities...
- Contribute to improving support processes Measure of Success - Maintain average response time within defined SLA parameters...
on progress and next steps within SLA. 14. Articulate high level or technical updates to internal/external stakeholders. 15...
and application problems on mission critical systems requiring immediate resolution, ensuring systems are operational based on SLA...
to assess performance against standard procedures and Service Level Agreements (SLA’s). - Seeks opportunities to improve...
, ensuring systems are operational based on SLA and have a high degree of integrity and reliability. Often, resolution...
. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA...
. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA...
security and privacy. Meet or exceed performance metrics related to ticket resolution time, customer satisfaction, and SLA...