Management (WFM) within Support and Collections. - Extensive knowledge of operational metrics (e.g., CSAT, FCR, NPS, AHT, SLA...
with strong process knowledge in R2R, Reconciliations, SLA reporting & service level quality monitoring. - Experienced in communicating...
to ensure cases are completed within the SLA. - Ensure setups are performed accurately considering the impact these may...
(chat, e-Services). - Work in accordance with NICE support process, procedures, and contractual SLA’s. - Document... all customer interactions in CRM tool in accordance with SLA. Qualifications - Excellent verbal and written communication...
, while delivering on our SLA and commitment to our customers. 10. Actively pursues effective and efficient operations...
. The local team will focus on supporting operations portfolios globally and the successful delivery of services as per SLA...
-to-end application support. - Familiar with Service Level Agreement (SLA) and contractual matters. - Good working knowledge...
Areas and Treasury Team to guarantee the compliance of client activities. - Reporting about the monthly state of SLA... Areas and Treasury Team to guarantee the compliance of client activities. - Reporting about the monthly state of SLA...
to hear from you! What You’ll Do - Triage or respond to Zendesk support tickets within SLA guidance - Answer incoming...
of data centre services. - Deliver on KPI’s set internally as well as adhere to SLA’s with regards to service delivery...