-monitoring of Help Desk tickets to insure proper escalation and resolution of incidents consistent with the agreed SLA...
metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using ITIL), and lead...
, bookkeeping, or tax prep background - Track record of exceeding CSAT, SLA, or QA targets Benefits: - Work From Home...
team, partners, and customer. Conduct Periodic reviews with customer to review Juniper service delivery metrics, SLA...
under high availability SLA environment. - Experience with AWS, GCP, Azure is good to have. - Knowledge of ETL...
metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using ITIL), and lead...
de los niveles de servicio (SLA), aplicando lineamientos de TI que optimicen la estabilidad y el rendimiento de los sistemas...
del equipo CMF para garantizar que los casos se completen dentro del SLA. Asegurar que las configuraciones se realicen...
metrics, SLA and quality. - Establish a customer specific operational status and reporting framework (using ITIL), and lead...
de los niveles de servicio (SLA), aplicando lineamientos de TI que optimicen la estabilidad y el rendimiento de los sistemas...